The importance of the ethical base on which public service is based is reflected in this course. It will ensure that the quality of education and training in the public sector is enhanced and of a world-class standard.

This workshop will allow learners not only to develop their knowledge and skills but will also enable them to benchmark their competence against international standards and contribute to building an effective and efficient public sector for all South Africa.

Public Management and Administration is designed for those who work within or serve national government departments, provincial government departments, government agencies and local authorities.  (Based on Programme Code:  SAQA 93812, Level 5)


By attending this course, delegates will be able to:

  • Demonstrate knowledge and understanding of the public management environment
  • Apply management principles in a work based context
  • Use technology to communicate effectively
  • Conduct basic research
  • Manage information in a public management context
  • Analyse the political, social, economic and legal environments of public sector organisations
  • Acquire skills in written communication, planning, budgeting, decision making and collaboration
  • Demonstrate awareness of ethical issues and problems in public organisations

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Module 1:  Basic principles and theories of management

  • Classical management theories
  • Administrative management theories
  • Human relations management theories
  • Behavioural Science approach
  • The functions of management
  • Contingency theories of leadership

Module 2: The Public sector

  • Public sector policies and procedures
  • Public sector code of conduct
  • Ethical standards in the public sector
  • The role and responsibility of provincial, local and national government
  • Health, safety and security in the workplace
  • Employment rights, grievances and disputes

Module 3: Communication

  • The communication process
  • Listening skills
  • Non-verbal communication
  • Effective business writing

Module 4: IT in the workplace

  • Using MS Word and MS Excel for increased productivity
  • Using MS Outlook as a time management tool
  • Technology update

Module 5: Office professionalism

  • Records management
  • Managing and improving your work performance in the public sector
  • Understanding finance and budgets in the workplace
  • Basics of project management

Module 6: Information Management

  • Planning and conducting research in an office
  • Using and interpreting information from texts and business writing
  • Using language and communication in occupational learning
  • Coordinating meetings, minor events, and event management

Need help managing information in a public management context?


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