Emotional Intelligence

The course on EI teaches the delegates a set of core skills to become better at managing themselves and others. Emotional skills can easily come to distinguish individuals from the rest and lead them to a much more rewarding and successful life. This course covers all the fundamental competencies within EI and by using extensive and elaborate exercises, prepares the delegates to face the real life issues armed with the new emotional and practical skills.

Course Description:

Much has been discovered in the past 30 years on Emotional Intelligence and countless studies show its incredible role in an individual’s success.  It has been shown that, Emotional Intelligence or EI, can be even more critical than the power of the cognitive brain usually measured with IQ. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill. Consider the following selection of quotes and studies:

“Comparing the three domains, I found that for jobs of all kinds, emotional competencies were twice as prevalent among distinguishing competencies as were technical skills and purely cognitive abilities combined. In general the higher a position in an organization, the more EI mattered: for individuals in leadership positions, 85 percent of their competencies were in the EI domain.”, Daniel Goleman

Sales people hired based on emotional skills for a furniture retailer had half drop-out rates in comparison with those who were hired with the old company hiring process (Hay/McBer Research and Innovation Group, 1997).

Software developers are generally highly competent on the IQ part which is perhaps why they can benefit greatly from EI training. Software developers who received EI or were good at emotional skills could develop software three times faster than others.

A number of sales agents at L’Oreal were selected based on certain emotional competencies. They performed significantly better than salespeople who were chosen based on the company’s old selection procedure.

The best way to learn Emotional Intelligence is through group interactions and in a controlled environment such as a training course. This course is designed to cover critical competencies within EI and train the delegates to become much more skilled in EI. Questionnaires, individual exercises, group practicals and home exercises are provided to make sure the delegates receive an all-round training experience and can immediately benefit from the skills.

You, your staff and your team can hugely benefit from the information, methods and skills provided in this course. The EI course can pay huge dividends later on especially in situations where your team is under stress due to deadlines, demanding clients or intense and unproductive meetings. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations.

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Call 012 430 2101 for more information

In this highly practical course delegates will learn:

Introduction to EI

  • What is EI?
  • What constitutes the EI framework?
  • What are EI competencies?


  • How to have empathic communication with others?
  • What is the physiology of empathic communication?


  • What is emotion?
  • Why are we emotional?
  • How does “Emotional Hijacking” take place?
  • How does the brain process emotions?
  • How does the brain perceive the world?


  • How to take advantage of the power of optimism?
  • How to manage your anger effectively?
  • How to control your worry?


  • How to motivate yourself?
  • How to avoid apathy?
  • How to be creative?

Social Awareness

  • How to have effective group interactions?
  • How to listen positively?
  • What are the “Negative Listening Types”?
  • How to raise your social awareness through listening?

Relationship Management

  • What are the “Six Human Needs”?
  • How to recognise others’ needs and desires?
  • How to categorise people based on their needs to make useful conclusions on follow up actions?

"Be not disturbed at being misunderstood; be disturbed rather at not being understanding.”  Chinese Proverb

6 thoughts on “Emotional Intelligence

  1. Reply
    Nkule Cele - July 6, 2017

    I would like to get more information on this course including the cost and duration thereof

  2. Reply
    Helen Cyster - August 6, 2017

    Can the course be done online?

    I am from Cape Town ,South Africa

  3. Reply
    Vijay Reddy - August 20, 2017


    I would like more information about the course as well as dates and prices.

  4. Reply
    alvina - August 23, 2017

    i would like my daughter to do this course. she is 12. we live in durban north

  5. Reply
    Phumzile Mbana - September 22, 2017

    I was recently introduced to the concept of emotional intelligence ithrough a CCMA Course. It made me look at myself critically and immediately I knew it is what I always needed to overcome the baggage that I have been carrying which has been obstructing my progress, highjacking my optimism and pulling me back.

    1. Reply
      Bianca - September 25, 2017

      You are right Phumzile. Sadly people overlook the importance of Emotional Intelligence (EI) because it is seen as a ‘soft skill’. In my experience even the most technically skilled people, do not fulfil their potential because of their inability to apply EI.

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