This workplace etiquette course will explain how expectations of workplace behaviour and social behaviour can differ, Review to-dos and taboos of interacting with co-workers and customers, define appropriate workplace attire and the benefits of looking professional on the job, describe how organizational skills and effective time management can make or break a professional reputation.

Course Outcomes:

This program is designed for people newly joining or recently returning to the workforce. It covers workplace expectations and acceptable behaviours: appropriate business dress and grooming, verbal communication, telephone skills, time management, and general professional deportment.

This course can easily be adjusted to incorporate your organization’s specific challenges and policies. It is also well suited for organizations that have promoted from within and are challenged by inappropriate employee behaviour.

Course Outline:
  • Module 1: Professional Behaviour in the workplace
  • Module 2: Communication
  • Module 3: Telephone Skills
  • Module 4: Being Organised
  • Module 5: Confidentiality
  • Module 6: Managing the Office
  • Module 7: Being Professional
Post Course Assistance:

“Contact the Coach” – Learning for Business Results

Raising the Standards offers a continued learning relationship providing free access to post course support to embed the knowledge gained. Our advisors are subject matter experts in each area of specialisation.

Delegates can “Contact the Coach” for support, information or assistance with additional questions regarding the application of theory covered during the course.

Need to roll out training for a group in your organisation and worried about the cost?

Raising the Standards offers a special fee for all in-house group bookings