In this course delegates learn how to handle appraisal meetings to provide feedback and support for employees. Delegates learn how to coach, how to communicate effectively, how to help others to set goals in line with business objectives and how to motivate them to operate at peak performance.
The training materials contain many exercises that will help the delegates learn the skills during the course.
“The gem cannot be polished without friction, nor man perfected without trials.” Chinese proverb
In today’s competitive market, it is absolutely essential to systematically manage the performance of employees to make them as motivated and productive as possible. Any organisation that risks neglecting this important systematic review, is bound to fail when competing against those who use such optimisation.
To create a productive atmosphere, an organisation simply needs to respond to the needs of its staff. An understanding of what motivates employees and aligning it with organisation’s objectives is the essence of an effective performance management system. This system requires HR support, periodic appraisals and constructive coaching sessions.
In this course, delegates learn how to perform the role of an appraiser or a coach who needs to interact with employees, co-workers, team member or others to provide feedback to them. This role can be assigned to anyone including team leaders, managers, supervisors, colleagues or staff from other departments. Whatever the role of an appraiser, this course prepares them to provide continuous and periodic feedback to appraisees. Continuous feedback is provided through regular coaching and mentoring sessions while periodic feedback is provided through appraisal meetings. Delegates learn how to ask the right questions, help appraisees to set goals and targets, how to motivate them, how to deliver difficult messages and in short how to help them to increase their productivity.
The course is divided into various distinct sessions where delegates learn the specific skills and get to practice each skill in carefully designed exercises.
- Performance Management
- Appraisal Meetings
- Goal Setting
- Communication Skills