When you understand all the elements involved when people communicate, you can learn to influence not only your own communication, but the communication of others.  Advanced communication skills are leadership skills.  They guide and direct communication between yourself and others so that you can achieve your goals and outcomes.

 

COURSE OUTCOMES

On completion of this course, delegates will understanding:

  • The communications process - types of input and the filters we use when we receive the input
  • How we ‘map’ the information in our minds once it’s received and why we should care
  • Internal representation - the different ways that we can perceive our world and the main representational systems we use to do so
  • Tools you can use for advanced communication such as reframing and word choices you can make that will help you further your communication with others
  • How to build rapport with the people around you (even the ones you don’t like!)
  • The power of effective writing skills and how to plan your writing

Want to have this course in-house?

Contact 012 430 2101 or marinkie@raisingthestandards.org.za

COURSE OUTLINE

Introduction – Advanced Communication Skills

  • The importance of communication
  • What is the difference between communication skills and advanced communication skills

Review of communication basics

  • The communication process
  • Elements of communication
  • Taking your communication skills to the next level

Examining the communication process

  • Types of input
  • Filters
  • The internal map, internal state and behaviour or response
  • Why this matters

Internal representation

  • Internal representation of our world
  • Language as a representational system
  • Verbal clues
  • The different representational systems – Visual, Auditory and Kinaesthetic
  • Phrases for use in response to the different representational systems

Building Rapport

  • Six steps to building rapport
  • Calibration
  • Perceptual positions

Effective business writing

  • Simple current language for business communication
  • Steps for planning business documents e.g. reports
  • Grammar and appropriate style
  • Effective information transfer
  • The POWER process for effective writing

Improve your communication skills today

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